Question 1

How to set up my Office365 smtp?

Accepted Answer

If you want to connect an Office365 account to Mailwarm, you'll need your SMTP (Simple Mail Transfer Protocol) credentials. But first you should check if the SMTP Authentication is activated on the email account you want to plug into Mailwarm.

Please follow this 5 steps to activate your SMTP authentication.

Note that you will need access to your admin account to follow it

| If you're not using Office365 please check this tutorial.

Step 1 : Reach your Admin Center page

Sign in to your Office365 account and click on the grid top left corner and choose Admin. This allows you to access your Admin Center.

access-admin-center

Step 2 : Access settings of the email you want to connect

Now you're on Admin Center Page. You should click on Users on the left of your screen, then click Active users, choose the email address you want to connect, a flyout will slide from your right, click on Mail and finally on Manage email apps.

office365-user-settings

Step 3 : Activate your Authenticated SMTP

Another flyout should have slid from your right, check the Authenticated SMTP like in the following picture, and then click on Save Changes. You should see a message in green (like in the picture) tha

Question 2

How to set up an app password for Office365?

Accepted Answer

||| MANDATORY FOR ALL OFFICE365 ACCOUNTS WITH DOUBLE AUTHENTICATION "ENFORCED", to check if it is the case please follow these steps

If you're using Office365 with double authentication, please follow this 4 steps tutorial to set up your SMTP. Mailwarm generates interactions between your email account and its own accounts. In order to make it work, you need to set-up your SMTP (simple mail transfer protocol).

| For office365, you need to activate your smtp first before using it. If you haven't activated it yet, please follow this tutorial first

| If you're not using Office365 please check this tutorial.

Step 1 : Reach the App passwords page

Sign in to your Office365 account and go to Additional security verification page, and then select App passwords. You'll only see this option if your admin has set up multi-factor authentication for your organization. If you don't see this option, please contact your Office 365 admin and tell them to turn on multi-factor authentication.

office365-security-tab

Step 2 : Create a new App Password

An app password is a security layer that Office365 generates, so you can use apps like Mailwarm without your main password. Selec

Question 3

How to set up my Mailgun smtp?

Accepted Answer

If you're using Mailgun, please follow these 3 steps tutorial to set up your SMTP. Mailwarm generates interactions between your email account and its own accounts. In order to make it work, you need to set-up your SMTP (simple mail transfer protocol).

Step 1 : Access your email domain

Sign in to your Mailgun account and go to Sending page (by clicking on Sending on the left side), and then select your domain name.

mailgun-domain

Step 2 : Access your smtp credentials

Smtp credentials will enable Mailwarm to send emails on your behalf. To access your mailgun's smtp credentials, you should simply click on the Select button under SMTP, then scroll down a bit and you will see your smtp credentials, those are the username and password used to access your smtp:

mailgun-smtp-credentials

If you find yourself on this page:

mailgun-pw-reset

The smtp username is the email under login, and you should click on Reset Password to get your smtp password. A popup will appear on the top right corner. To get the password, you should click on the copy icon (highlighted in yellow in the next screenshot).

![mailgu

Question 4

How to connect a Gmail/Google Workspace account to Mailwarm?

Accepted Answer

If you're using Gsuite, you need to follow this simple process to connect your email to Mailwarm.

| If you're not using Gmail or Gsuite please check this tutorial.

Step 1 : Add a new campaign

Go to your Mailwarm account and click on the Plus icon. Then, give a custom a name to your campaign to distinguish it from others.

maiwarm-add-button add-new-Gsuite-account

Step 2 : Access the Google sign in interface

Simply click on Sign in with Google button.

mailwarm-google-sign-in-button

Step 3 : Connect with the gsuite email to warm

The previous button redirected you to Google sign in interface. Connect with the Email you want to warm up.

google-sign-in-page

Step 4 : Grant Mailwarm permissions

Mailwarm is a tool to automate your warm up process. It sends mails from your email address that interact with Mailwarm mailboxes. So, it needs permissions to be able to send them. You need to simply click on Allow.

google-permission

Google asks fo

Question 5

How to set up an app password for an Alias Gsuite/Google Workspace?

Accepted Answer

If you're using an alias Gsuite/Google Workspace and the 2-step verification activated, please follow this 3 ** steps tutorial** to set up your app password.

Step 1 : Set the password

Go to your Google Account and open the Security tab. Search for App passwords in your search bar, or go directly to App passwords . An app password is a security layer that Google generates so you can use apps like Mailwarm without your main password. Enter a name for the app and click on Create.

google-app-password-label

Step 2 : Copy the password

Copy this password , you'll need it to configure your SMTP on Mailwarm. Once you click done, it will disappear and you won't have access to it anymore.

google-app-password

Step 3 : SMTP settings on Mailwarm:

Now you're all set to connect your account to Mailwarm, and add a new email account. Then fill in the SMTP form as following :‍

Email address/reply-to : your alias address Smtp Host : smtp.gmail.com Port/protocol : 587/TLS Smtp Username : your main email address Password : the app password you have generated

![mailwarm-smtp-settings](https://storage.crisp.chat/users/helpdesk/website/4e9f099b319cc000/alias-smtp-form_3qwy

Question 6

How to redirect Mailwarm emails into a specific folder ?

Accepted Answer

Mailwarm will reply to your emails according to the reply-rate you've set. This will results in tons of emails in your inbox, which is annoying if you don't store them elsewhere.

• If you're using Gsuite/Gmail, follow this 5 steps tutorial to set up a folder where Mailwarm emails will directly land into.

• If you're not using Gmail/Gsuite, you can set up a filter (usually located in the settings) with the following rule :

|| Subject contains: mymailwarm (no spaces, lowercase)

Create a folder where you want to store Mailwarm emails so they won't show up in your inbox and you're done!

Step 1 : Go to Settings

gmail-settings

Step 2 : Create a new filter

Click on the Filters and Blocked Addresses tab, then create a new filter.

gmail-create-filter

Step 3 : Define the criteria

Type: mymailwarm as a subject (no spaces, lowercase). Each email that contains this keyword will go through this filter.

gmail-criteria-filter

Step 4 : Set the rules

Click on Skip the inbox and Apply the label, and choose/create the folder you want.

gmail-filter-rules

Step 5 : Done !

Once you've created the label, click on **Create the fil

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