Question 1

Quick launch guide (tutorial)

Accepted Answer

When you add a new email account, Mailwarm is turned off by default. To turn it on, follow this 5 steps tutorial:

1. Setup your SMTP:

If not already set, click on the settings icon on the top right corner and follow this tutorial if you need some help.

mailwarm-settings

2. Set Mailwarm frequency:

This is the amount of interactions you want Mailwarm to generate by default each day. Set it according to your personal sending volume. If it's too low it might have no effects, if it's too high, it might hurt your IP reputation and keep your email landing in the spam folder.

Step 1: Open the frequency tab.

mailwarm-frequency

Step 2: Set the frequency value.

Please note that you're not technically limited, but additional interactions above your plan limits are charged $0.05/interaction. You can have a look here to know your subscription daily limits.

interactions-edit-mailwarm

Step 3: Set the reply rate.

Mailwarm lets you control the reply rate you want from Ma

Question 2

How to redirect Mailwarm emails into a specific folder ?

Accepted Answer

Mailwarm will reply to your emails according to the reply-rate you've set. This will results in tons of emails in your inbox, which is annoying if you don't store them elsewhere.

• If you're using Gsuite/Gmail, follow this 5 steps tutorial to set up a folder where Mailwarm emails will directly land into.

• If you're not using Gmail/Gsuite, you can set up a filter (usually located in the settings) with the following rule :

|| Subject contains: mymailwarm (no spaces, lowercase)

Create a folder where you want to store Mailwarm emails so they won't show up in your inbox and you're done!

Step 1 : Go to Settings

gmail-settings

Step 2 : Create a new filter

Click on the Filters and Blocked Addresses tab, then create a new filter.

gmail-create-filter

Step 3 : Define the criteria

Type: mymailwarm as a subject (no spaces, lowercase). Each email that contains this keyword will go through this filter.

gmail-criteria-filter

Step 4 : Set the rules

Click on Skip the inbox and Apply the label, and choose/create the folder you want.

gmail-filter-rules

Step 5 : Done !

Once you've created the label, click on **Create the fil

Question 3

How to set up an app password for Office365?

Accepted Answer

||| MANDATORY FOR ALL OFFICE365 ACCOUNTS WITH DOUBLE AUTHENTICATION "ENFORCED", to check if it is the case please follow these steps

If you're using Office365 with double authentication, please follow this 4 steps tutorial to set up your SMTP. Mailwarm generates interactions between your email account and its own accounts. In order to make it work, you need to set-up your SMTP (simple mail transfer protocol).

| If you're not using Office365 please check this tutorial.

Step 1 : Reach the App passwords page

Sign in to your Office365 account and go to Additional security verification page, and then select App passwords. You'll only see this option if your admin has set up multi-factor authentication for your organization. If you don't see this option, please contact your Office 365 admin and tell them to turn on multi-factor authentication.

office365-security-tab

Step 2 : Create a new App Password

An app password is a security layer that Office365 generates, so you can use apps like Mailwarm without your main password. Select Create, type the name of the app that requires the app password, Mailwarm in our case, and then select Next.

![office365-app-password](https://storage.crisp.chat/users/helpdesk/w

Question 4

How to setup my smtp ?

Accepted Answer

To set up your SMTP on Mailwarm, please follow this tutorial.

|| ‍If you're using Gmail or Gsuite please check this tutorial

|| ‍If you're using Office365 please check this tutorial

SMTP Settings

When you add a new email account, you need to type in your SMTP parameters. You can usually find them on your email providers docs. ‍

Email address : your email address Reply-to email : your email address (leave it blank if your account can't receive emails) SMTP Host : smtp.example.com SMTP Port : 587 (if this don't work try 2525 or 465) SMTP Protocol : TLS (if this doesn't work try with SSL or None) SMTP Username : your smtp username (available on your email service provider doc). SMTP Password : your smtp password (available on your email service provider doc).

Hit the Test & Save button and you'll receive a confirmation email. If not, try again with other ports and protocol. If you couldn't succeed, please have a look at this article.

mailwarm-smtp-settings

Question 5

How to set up my Office365 smtp?

Accepted Answer

If you want to connect an Office365 account to Mailwarm, you'll need your SMTP (Simple Mail Transfer Protocol) credentials. But first you should check if the SMTP Authentication is activated on the email account you want to plug into Mailwarm.

Please follow this 5 steps to activate your SMTP authentication.

Note that you will need access to your admin account to follow it

| If you're not using Office365 please check this tutorial.

Step 1 : Reach your Admin Center page

Sign in to your Office365 account and click on the grid top left corner and choose Admin. This allows you to access your Admin Center.

access-admin-center

Step 2 : Access settings of the email you want to connect

Now you're on Admin Center Page. You should click on Users on the left of your screen, then click Active users, choose the email address you want to connect, a flyout will slide from your right, click on Mail and finally on Manage email apps.

office365-user-settings

Step 3 : Activate your Authenticated SMTP

Another flyout should have slid from your right, check the Authenticated SMTP like in the following picture, and then click on Save Changes. You should see a message in green (like in the picture) tha

Question 6

How to set up my Mailgun smtp?

Accepted Answer

If you're using Mailgun, please follow these 3 steps tutorial to set up your SMTP. Mailwarm generates interactions between your email account and its own accounts. In order to make it work, you need to set-up your SMTP (simple mail transfer protocol).

Step 1 : Access your email domain

Sign in to your Mailgun account and go to Sending page (by clicking on Sending on the left side), and then select your domain name.

mailgun-domain

Step 2 : Access your smtp credentials

Smtp credentials will enable Mailwarm to send emails on your behalf. To access your mailgun's smtp credentials, you should simply click on the Select button under SMTP, then scroll down a bit and you will see your smtp credentials, those are the username and password used to access your smtp:

mailgun-smtp-credentials

If you find yourself on this page:

mailgun-pw-reset

The smtp username is the email under login, and you should click on Reset Password to get your smtp password. A popup will appear on the top right corner. To get the password, you should click on the copy icon (highlighted in yellow in the next screenshot).

![mailgu

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