Question 1

Quick launch guide (tutorial)

Accepted Answer

When you add a new email account, Mailwarm is turned off by default. To turn it on, follow this 5 steps tutorial:

1. Setup your SMTP:

If not already set, click on the settings icon on the top right corner and follow this tutorial if you need some help.

mailwarm-settings

2. Set Mailwarm frequency:

This is the amount of interactions you want Mailwarm to generate by default each day. Set it according to your personal sending volume. If it's too low it might have no effects, if it's too high, it might hurt your IP reputation and keep your email landing in the spam folder.

Step 1: Open the frequency tab.

mailwarm-frequency

Step 2: Set the frequency value.

Please note that you're not technically limited, but additional interactions above your plan limits are charged $0.05/interaction. You can have a look here to know your subscription daily limits.

interactions-edit-mailwarm

Step 3: Set the reply rate.

Mailwarm lets you control the reply rate you want from Ma

Question 2

How to redirect Mailwarm emails into a specific folder ?

Accepted Answer

Mailwarm will reply to your emails according to the reply-rate you've set. This will results in tons of emails in your inbox, which is annoying if you don't store them elsewhere.

• If you're using Gsuite/Gmail, follow this 5 steps tutorial to set up a folder where Mailwarm emails will directly land into.

• If you're not using Gmail/Gsuite, you can set up a filter (usually located in the settings) with the following rule :

|| Subject contains: mymailwarm (no spaces, lowercase)

Create a folder where you want to store Mailwarm emails so they won't show up in your inbox and you're done!

Step 1 : Go to Settings

gmail-settings

Step 2 : Create a new filter

Click on the Filters and Blocked Addresses tab, then create a new filter.

gmail-create-filter

Step 3 : Define the criteria

Type: mymailwarm as a subject (no spaces, lowercase). Each email that contains this keyword will go through this filter.

gmail-criteria-filter

Step 4 : Set the rules

Click on Skip the inbox and Apply the label, and choose/create the folder you want.

gmail-filter-rules

Step 5 : Done !

Once you've created the label, click on **Create the fil

Question 3

How to set up an app password for Office365?

Accepted Answer

||| MANDATORY FOR ALL OFFICE365 ACCOUNTS WITH DOUBLE AUTHENTICATION "ENFORCED", to check if it is the case please follow these steps

If you're using Office365 with double authentication, please follow this 4 steps tutorial to set up your SMTP. Mailwarm generates interactions between your email account and its own accounts. In order to make it work, you need to set-up your SMTP (simple mail transfer protocol).

| If you're not using Office365 please check this tutorial.

Step 1 : Reach the App passwords page

Sign in to your Office365 account and go to Additional security verification page, and then select App passwords. You'll only see this option if your admin has set up multi-factor authentication for your organization. If you don't see this option, please contact your Office 365 admin and tell them to turn on multi-factor authentication.

office365-security-tab

Step 2 : Create a new App Password

An app password is a security layer that Office365 generates, so you can use apps like Mailwarm without your main password. Select Create, type the name of the app that requires the app password, Mailwarm in our case, and then select Next.

![office365-app-password](https://storage.crisp.chat/users/helpdesk/w

Question 4

How to setup my smtp ?

Accepted Answer

To set up your SMTP on Mailwarm, please follow this tutorial.

|| ‍If you're using Gmail or Gsuite please check this tutorial

|| ‍If you're using Office365 please check this tutorial

SMTP Settings

When you add a new email account, you need to type in your SMTP parameters. You can usually find them on your email providers docs. ‍

Email address : your email address Reply-to email : your email address (leave it blank if your account can't receive emails) SMTP Host : smtp.example.com SMTP Port : 587 (if this don't work try 2525 or 465) SMTP Protocol : TLS (if this doesn't work try with SSL or None) SMTP Username : your smtp username (available on your email service provider doc). SMTP Password : your smtp password (available on your email service provider doc).

Hit the Test & Save button and you'll receive a confirmation email. If not, try again with other ports and protocol. If you couldn't succeed, please have a look at this article.

mailwarm-smtp-settings

Question 5

How does Mailwarm work ?

Accepted Answer

The mission of Mailwarm is to get your emails right into your recipients inboxes. But how does it proceed ?

Each email provider sets its own spam rules, which are operated through spam filters. Those spam filters will have an impact on your IP reputation and this will lead your emails to inbox or spam. If you want to know more, this blogpost explains you everything about how to not land in spam.

Three key parameters are involved in this decision process :

• History of your IP and your domain • Content of your emails • Activity of your email account

Mailwarm is focused on making you reach a perfect email activity by acting like thousands of amazing leads. By doing so your IP reputation will raise, and if your contents aren't spammy, your emails will land into your recipients inboxes.

The ideal activity is reached by:

• operating a smooth increase when you need to raise your sending volume, this is called an email warm-up. • keeping your email sending as consistent as possible : not sending emails for a few days, then sending 500 emails the next day will drastically decrease your reputation score, which is bad. Keep your sending volume flat. • reaching a high positive activity ratio : a positive activity ratio is defined by the actions your leads may take towards your emails (opening, deletes, spam reports, unsubscribes, important tags, stars, replies).

Mailwarm is engineered

Question 6

I couldn't set my SMTP

Accepted Answer

If you're setting up a Gsuite account, please make sure you've followed this tutorial : How to setup my Gsuite/Gmail smtp ?

If you've just clicked Test and Save on the SMTP settings window but you got an error message, or your campaign is automatically turning off as soon as you turn it on : this means Mailwarm couldn't connect to your SMTP, here are settings alternatives that work.

Please try these three combinations:

25 port and TLS protocol

465 port and SSL protocol

587 port and TLS protocol

|| Please always test your SMTP credentials with this tool before changing your smtp settings into Mailwarm to make sure your smtp credentials work.

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